FREQUENTLY ASKED QUESTIONS

Embarking on a new journey brings a great deal of excitement, and it's natural to have questions along the way. Our dedicated team is here to provide assistance. If you cannot find the answer to your question below, simply reach out to us by emailing info@tayloani.com. We are more than happy to help!

THE BASICS

Tayloáni is a 100% vegan brand which will NEVER test on our best friends, the animals.

Tayloáni is proud to be a member of the PETA organization (People for the Ethical Treatment of Animals).

For more information Click here.

Tayloáni manufactures each product in an FDA-approved facility, which is supervised by the FDA to ensure that every item is in a suitable condition for use.

Absolutely!

Tayloáni was made so every hair type could enjoy its capabilities to help hair growth become an easier and faster process!

The Infinigrowth bundle, created by Tayloáni, is a comprehensive 5-step treatment designed to stimulate hair growth in areas where the hair follicles may struggle to do so naturally.

This straightforward weekly process harnesses the power of top-quality ingredients that have been scientifically proven to promote natural hair growth.

The Infinigrowth bundle comprises four items, which include the following:

1. Infinigrowth Thermocap

2. Infinigrowth Hair Masque (8.45 fl. oz / 250 ml)

3. Infinigrowth Hair Detangler

4. 15 Infinigrowth Shower Caps

The bundle will come with a user-friendly instructions page that provides step-by-step guidance in three languages: English, Spanish, and French

If you experience sensitivity to our product, Tayloáni offers a 30-day money back guarantee.

In the event of buyer's remorse, please contact us at Hello@tayloani.com, and we will aim to process your return request within 1-2 business days from the time of your inquiry.

As individual experiences may vary, we suggest visiting the ‘What to Expect’ section on our products page for guidance on the timeline for noticeable improvements in your hair when using our products as directed.

NO!

We do not use any parabens within Tayloáni's formulas.

Our products are paraben-free!

USAGE

After years of collaborating closely with our research and development team, we have meticulously sourced our dream-team ingredients from various regions across the globe to create our formula.

The Infinigrowth bundle has directions in 3 languages (English, Spanish and French) and the process is simple and easy.

Please follow the directions in the bundle and if from any reason something remains unclear contact us via Email at: hello@tayloani.com

If you are pregnant, nursing, taking any medication or having any medical condition, please consult your doctor before using Tayloáni.

The list of ingredients is located at the Ingredients & Manufacturing section in the FAQ for your review.

The Infinigrowth Hair Masque should be used 1-2 times a week.

It depends!

The frequency of using Tayloáni products varies for each item and is outlined in their respective product pages. For the most accurate and specific usage instructions, kindly visit the Shop all section and explore our range of products.

INGREDIENTS & MANUFACTURING

Yes, each bottle or jar produced by our FDA-approved facility displays an expiration date.

Our products have a shelf life of three years from the date of manufacture, but to ensure freshness and considering our fast inventory turnover, we deduct a year from that timeframe.

All Tayloáni's formulas are made in the US.

The Infinigrowth hair masque ingredients:

Water, biotin, glycerin, Cocoa butter, Behentrimonium chloride, Shea
butter,  Cetearyl alcohol, Jamaican Black Castor Oil, arnica oil , HairFlux , Jojoba oil,  Cyclopentasiloxane SPI,  SPI-PQ, Daymoist, Tocopherols,
Saliethanol, Fragrance, Red 33.

The Infinigrowth Shampoo Ingredients:

Water, cocamidopropyl betaine, sodium Lauroyl methyl isethionate,
biotin, glycerin, sodium methyl oleoyl taurate, sodium cocoyl isethionate,
fragrance, phenoxyethanol, PEG-150 distearate, panthenol, sodium chloride, beta
vulgaris (beet) root extract, hydrolyzed corn starch, trisodium ethylenediamine
disuccinate, ethylhexylglycerin, polyquaternium-7, Jamaican castor oil ,
limonene, lactic acid, hydroxycitronellal, sodium benzoate, linalool, benzyl
benzoate, red 33, sodium benozate, citric acid.

SHIPPING, RETURNS & CUSTOMER SUPPORT

Orders are typically processed within 1-2 business days.

We do not currently offer expedited shipping to Alaska, Hawaii, Guam, Puerto Rico, Canada, or any APO, FPO, and DPO addresses.

Standard Shipping (2-5 business days)

U.S & CANADA Orders Of $45+

FREE

U.S & CANADA Orders Of $49 And Below

$5.90

Expedited Shipping (1-4 Business Days)

$9.90 To All Orders

All EU Orders $49.90

Estimated Delivery Date: Varies

Where do we ship to?

Tayloáni ships worldwide.

Processing time?

Orders are typically processed within 1-2 business days.

Upon placing an order on our website, you will receive an email notification that includes your tracking number as confirmation of your shipment.

Cost?

Standard shipping: Free for all U.S orders

Estimated Delivery Date: 2-5 business days.

Expedited shipping: 9.90$ for all U.S orders.

Estimated Delivery Date: Within 1 to business days.

International shipping Cost: Varies 

Estimated Delivery Date: Varies 

 

*All shipping charges include handling, order processing, item selection, packaging and transportation of items.

**Total delivery time includes processing and carrier transit time. Delivery dates are estimates and do not include processing and carrier delays. Business days to not include Saturdays, Sundays or holidays.

For more information please visit Shipping Policy page

Orders are guaranteed by a 30-day return policy.

We will refund the payment for returned items using the same method you used for the initial purchase.

Once we receive your return, it will be processed within 2-3 business days. Please note that depending on your bank's processing time, it may take up to 7 days after we complete the return process for the refund to be reflected in your account.

For more information please visit our Return Policy page.

Yes, we ship worldwide.

Shipping cost and delivery time varies depending on the destination.

For more information please visit the Shipping Policy page.

Feel free to contact us anytime. We are here to assist you with any inquiries or concerns and to ensure your satisfaction, well-being, and happiness!

Click here to reach us by phone, chat or email.